Turn phone chaos into structured requests, safe AI drafts, and clean PMS exports — without changing how owners message you.
Pet owner? See what PetCura means for you.
Luna hasn't eaten since yesterday and she's hiding under the bed.
Marta · owner of Luna
Medical question · likely urgent
Lethargy, hiding, 24h without food. Suggested triage: same-day call.
Drafted. Staff approves before reply.
We can see Luna today at 14:00. Bring her in a covered carrier.
Pilot-stage proof, stated honestly
No public clinic names, logos, or production metrics appear without written consent and verified data.
Owners call. Reception scribbles. The vet repeats it. The owner waits on hold. Nothing makes it to the chart. PetCura moves the whole loop to WhatsApp, structures it, and gives your team safe AI drafts so the medical record stays clean.
A reception desk during a phone surge: front desk on call, vet mid-consult, owner on hold, voicemail blinking.
Front desk juggles four conversations at once
Half of callbacks vanish into voicemail
Owner intake never makes it to the PMS
After-hours messages get lost
Real product. No demo lab.
Three steps. One audit trail.
Owner messages on WhatsApp.
WhatsApp message arrives
Marta, owner of Luna
Captured intake
Clarifying questions
PetCura structures the request and suggests a category.
Request becomes structured
Clinic inbox
Luna
Category
Medical question
Status
New
Language
EN -> ET available
AI summary
Luna has not eaten for 24h and is hiding. Staff should review promptly and decide the next step.
Routing
Your team approves a drafted reply.
Draft reply waits for approval
AI draft for staff review
Thanks for the details. A team member will review Luna’s symptoms now. If Luna is struggling to breathe, collapses, or seems severely weak, please call the clinic emergency number immediately.
Staff action
Reply sent
We can see Luna today at 14:00. Please bring her in a covered carrier.
PetCura logs the audit trail and exports to your PMS.
Audit trail is ready to export
PMS export preview
AUD-2026-05-14-8421
Timeline
Translation cache
EN · ET ready
Export
PDF + CSV
Stop juggling four lines. Every conversation lands as a typed request with the pet's history one click away.
Phone load down meaningfully in month one.
Triage in seconds with AI summaries — review the draft, approve, edit. No clicks wasted on chart entry.
Triage summaries arrive before the owner does.
Watch call volume drop, response time fall, and a full audit trail your auditors will actually understand.
Every reply is auditable. Every export is clean.
Owners use PetCura only when their clinic invites them. They keep using WhatsApp or a simple form while the clinic stays in control.
PetCura sits on top of the tools your clinic already runs. We connect — not replace.
AI assists clinic staff. It never replaces a veterinary professional. Every owner-facing AI reply is reviewed by a human before it sends.
AI data-use commitments are documented per provider route before pilot go-live.
Your clinic data stays in the EU. The medical record stays in your PMS. PetCura is the processor; your clinic is the controller.
EU-hosted · GDPR-aligned · Full audit trail · SOC 2 in progress · EU AI Act readiness tracked.
AI data-use commitments are documented per provider route before pilot go-live.
PetCura is measured against pilot targets before we publish customer logos or production metrics: fewer routine calls, faster first responses, reliable reminders, and zero safety incidents.
PetCura pilot proof policy
Pilots in progress. Named clinic quotes will replace this at GA.
We're working with a small cohort of European clinics. Pilot pricing is locked in for two years from sign-on. No long-term contract — leave any time.
Everything we ship. Locked pricing through 2027.
Seeded with fake owner messages. No card, no commitment.
No. Your PMS stays the medical system of record. PetCura runs the owner-comms layer and exports clean records back to your PMS.
We support PMS-friendly exports today and are adding direct integrations on a clinic-by-clinic basis. Ask us about yours.
English, Estonian, and Russian at launch. Owners and staff each pick their own preferred language.
Staff. AI drafts replies and summaries; nothing sends to an owner without a human approving it.
EU regions, managed Supabase. GDPR processor model — your clinic is the controller.
Onboarding sets up the WhatsApp Business number and the web-intake fallback for owners who prefer a form. Most pilots see owners switch within a couple of weeks.
Owners should use PetCura only when their clinic has invited them. The owner page explains WhatsApp, web intake, privacy, languages, and emergency boundaries.
Not yet. Until clinics give written consent and pilot data is verified, PetCura uses target-based proof and clear pilot-stage language.
Book a 15-minute walkthrough. We'll show the WhatsApp → inbox → PMS loop with real product, not a demo lab.